Refund policy

1. Overview

At Jo Jacquard, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

2. Returns

2.1 Eligibility for Returns

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging complete with all the tags attached in as new condition.
• Customized or personalized products may not be eligible for return unless they are defective.
• If the returned items are received with stains/dirt, extremely wrinkly, or other signs of use, we will not be able to process a return. For minor and easily removable stains, a $15 charge will be deducted from your refund.
• Socks and Gift Cards are not eligible for returns.

2.2 Return Window

• You have 30 days from the date of purchase to initiate a return.
• After 30 days, unfortunately, we cannot offer you a refund or exchange.

2.3 How to Initiate a Return or Exchange

• To initiate a return, please contact us at info@jojacquard.com with your order number and details of the product you wish to return.
• We will provide instructions on how to send your item back to us.
  
• For an item exchange, please allow us up to a week to process your returned item and ship a new item.

3. Refunds

3.1 Refund Process

• Once your return is received and inspected, we will issue a refund to your original payment method. Please allow us up to a week to process your returned item and issue your refund.
• Refunds apply only to the returned items. Original shipping costs are non-refundable, and the purchaser is responsible for covering the return shipping costs. If your order qualified for free shipping but is later returned in full, the original shipping costs will be deducted from your refund, as the total value of the order no longer meets the minimum requirement for free shipping.